Shipping policy

Last updated: August 26, 2026

Made-to-order production

Robert Frankel fine-art prints are made to order. Most orders are produced and prepared for shipment within 2–3 business days. Business days do not include Saturdays, Sundays, or U.S. federal holidays.

Production time is separate from carrier transit time. Larger orders, address questions, payment review, severe weather, holiday volume, or other unusual circumstances may add time. If an order cannot be shipped within the time promised, we will contact you with an updated estimate and the options required by applicable law, which may include waiting for the revised date or canceling for a refund.

U.S. shipping

U.S. Economy shipping is free on merchandise orders of $50 or more, after discounts and before taxes. For orders below $50, and for faster delivery methods, the available rate is shown at checkout before payment.

Delivery estimates shown at checkout begin after production unless the checkout specifically states otherwise. They are estimates rather than guaranteed arrival dates.

International shipping

International delivery is available only to destinations offered during checkout. Available carriers, charges, and estimated transit times are calculated at checkout before payment.

International orders may be subject to import duties, taxes, brokerage fees, or customs charges imposed by the destination country. Unless checkout expressly states that these charges are included, they are the recipient's responsibility. Robert Frankel Fine Art Prints does not control customs charges or customs processing time.

Refusing a delivery or failing to pay required import charges does not automatically create a right to a full refund. Any refund for a package returned to sender may be reduced by non-refundable shipping, customs, or carrier charges to the extent permitted by law.

Delivery estimates and delays

Carrier transit times are estimates. Weather, service interruptions, customs review, incorrect addresses, and peak-volume periods can cause delays after a package has left production.

If tracking has not updated for several business days or an order is materially late, email rf@robertfrankelart.com with the order number. We will review the tracking information and, when appropriate, open an investigation with the carrier.

Tracking

When tracking is available, it will be sent to the email address used at checkout. Tracking can take up to 48 hours after the shipping confirmation to begin displaying movement.

Shipping addresses

Customers are responsible for entering a complete and accurate shipping address. Contact us immediately if an address needs to be corrected. We cannot guarantee changes after an order enters production or is transferred to a carrier.

If a package is returned because the address supplied at checkout was incorrect, incomplete, refused, or undeliverable, the customer may be responsible for the cost of reshipping it. If the order is refunded instead, non-refundable carrier charges may be deducted where permitted by law.

Split shipments

Items from one order may occasionally arrive in separate packages. If that occurs, separate tracking information may be provided. You will not be charged additional shipping solely because we divide an order into multiple packages.

Packaging

Prints are placed in protective packaging appropriate to their size and may be shipped flat or rolled. Carefully remove the print from its packaging using clean, dry hands. Avoid cutting deeply into a mailer or tube.

Damaged, incorrect, or missing deliveries

If a print arrives damaged, the wrong print or size is delivered, or a package appears to be missing, follow the Damaged, Incorrect, or Missing Order Policy below.

Contact

Questions about shipping or delivery:

Robert Frankel
Email: rf@robertfrankelart.com