Refund policy

Last updated: August 26, 2026

We want you to feel confident purchasing art from Robert Frankel Fine Art Prints. Please read this policy before ordering and contact us if you have any questions.

Returns

You may request a return within 30 calendar days after your order is delivered.

To be eligible for a return, a print must be in the same condition in which it was received. It must be unmounted, unframed, uncut, unmarked, uncreased, and free from damage beyond what is reasonably necessary to inspect it. Please retain and reuse the original protective packaging whenever possible.

To start a return, email rf@robertfrankelart.com with your order number and the item you would like to return. Do not mail a return before receiving return instructions. Returns sent without prior authorization may be delayed or sent to the wrong location.

Return shipping

For a change-of-mind return, the customer is responsible for return shipping and for packaging the print safely. We recommend using a trackable shipping service. Robert Frankel Fine Art Prints is not responsible for a return that is lost or damaged while being shipped back by the customer.

There is no restocking fee.

If the item arrived damaged, defective, or incorrect, do not send it back at your own expense. Follow the Damaged, Incorrect, or Missing Order Policy below. We will provide an appropriate replacement, refund, or return instructions and will cover reasonable shipping costs when the problem is our responsibility.

Refunds

After we receive and inspect an eligible return, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit.

For ordinary change-of-mind returns, original shipping charges and upgraded or expedited delivery charges are not refundable except where applicable law requires otherwise. Where applicable law requires the refund of standard outbound delivery charges, we will refund no more than the cost of the least expensive standard delivery method offered for the order.

If more than 15 business days have passed since we approved your refund and the credit is not visible, contact us at rf@robertfrankelart.com.

Exchanges

Because each print is made to order, we do not process direct exchanges. The fastest way to obtain a different artwork or size is to return the eligible item under this policy and place a new order.

Cancellations and order changes

If you need to cancel an order or change its delivery address, artwork, or size, contact us immediately at rf@robertfrankelart.com. We will make a reasonable effort to help.

An order may be canceled for a full refund if the cancellation is received before the order enters production. Once production or shipment has begun, cancellation or modification is not guaranteed. If the order can no longer be canceled, the ordinary return policy will apply after delivery.

Items that cannot be returned

The following items are not eligible for a change-of-mind return:

  • Gift cards, if offered.
  • A product made to a customer's unique specifications or personalized for that customer, when clearly identified as such before purchase.
  • A print that has been framed, mounted, cut, marked, creased, altered, or damaged after delivery.
  • An item marked “final sale” before purchase, except where applicable law requires a return, replacement, or refund.

Standard artwork and size options offered on the store are not treated as personalized merely because they are produced after an order is placed.

Discounted and promotional orders

Eligible discounted items may be returned unless they were clearly marked final sale before purchase. If returning part of an order causes the remaining items to fall below a promotional threshold, the refund may be recalculated using the price that would have applied to the items kept. The recalculation will never reduce the refund below the amount permitted by applicable law.

This policy is in addition to any rights that cannot be waived under the laws that apply where you live. Nothing in this policy limits rights relating to goods that are faulty, damaged, misdescribed, or not delivered.

Customers who have a statutory right to cancel an online purchase may exercise that right within the legally required period. For customers in the European Economic Area or United Kingdom, this will generally include a 14-day cancellation period after delivery for eligible, non-personalized goods. Contact us within that period to exercise the right. Unless the item is damaged, defective, or incorrect, the customer is responsible for return shipping where permitted by law.

Contact

Questions about returns or refunds:

Robert Frankel
Email: rf@robertfrankelart.com